User Guides > Learner > Troubleshooting > I do not know my own learner account email or password

I do not know my own learner account email or password

This guide is for

  • Learners

This is a common issue that can be easily fixed.

If you are unsure of your learner account email—our recommendation is to try your academic email address. Your instructor creates your InteDashboard account on your behalf—so it’s very likely that they used your academic email address. 

On some occasions, there might be a typo in the email address, so we recommend that you start off by verifying the email that was used to create your account with your teacher.

If you are still unable to login, you can follow these troubleshooting steps in this guide: I am unable to login.

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